1 What does ARIES do?
ARIES, the Accident Repair Industry Environmental Standard, is a working group of experts that coordinate the reduction of energy and carbon emission across the industry and publish independently verified results. The industry repairs accident damaged vehicles for individuals, motor insurance companies, and fleets. We work with contracted specialists and vehicle manufacturers that supply parts, paint, materials, and services to enable the repair of accident damaged vehicles.
2 How do we use your personal information?
This privacy notice is to let you know how ARIES, the companies within the industry and specialist supply chain promise to look after personal information. This includes what has been passed on via an insurer, what individuals tell us about themselves, and the choices individuals give us about what they want and what we share. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
We promise:
- To keep your data safe and private
- To manage your data based on your rights
- Not to sell your data
3 How the law protects you
As well as our privacy promise, your privacy is protected by law. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing outside ARIES. The law says we must have one or more of these reasons:
- To fulfil a contract we have with you, or
- When it is in our legitimate interest, or
- When it is our legal duty, or
- When you consent to it
A legitimate interest is when we have a business reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what it is. In most cases it will be to share carbon data.
4 What information do we collect and process?
In order for us to share carbon data it is legitimate and necessary to receive "Personal Identifiable Data" (PII), either on its own or when connected with other data. This allows us to identify you as an individual to provide you with our services. The personal data we hold may include the following:
- Your full name and contact information
- Your company name and contact details
- Your insurance company clients and similar
- Your calls and correspondence with us
- Your feedback
Personal data will be collected from you or passed to us by a colleague. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. subject matter experts and independent auditors).
5 Data Minimisation
Data minimisation is a principle that states that data collected or processed should not be held or further used unless for essential reasons clearly stated in advance. This is defined as information that is adequate, relevant, and limited to what is necessary for the purposes for which its processed. This approach represents best practice for reducing the risk of unauthorised access and maintaining trust.
When processing and collecting data, we ask ourselves the following questions:
- How are we planning to use the data?
- Is there a way of achieving the purpose without having to collect the data?
- Does the individual know we are processing or collecting the data?
- Does the individual know why we are processing or collecting the data?
- How long will we need the data for to achieve the purpose?
6 If you choose not to give personal information
Please note that you are under no obligation to provide personal information, but not providing certain data could prevent us from providing our service, which could lead to cancellation of the service.
7 Why do we need your personal data?
ARIES processes personal data for a number of purposes, including:
- To organise access to ARIES website and support
- To provide our services to you as requested or agreed
- To help us improve the services we offer
- To follow up with guidance and advice
- For internal record keeping
This list is not exhaustive and may be updated from time to time. Contracted third parties are obliged to the same terms herein. We do not 'trade' in your personal data and will not sell or rent your details.
8 Who may your personal data be shared with?
ARIES work with vehicle manufacturers, insurance companies and vehicle body repairers. We may share your basic personal data, such as name, contact details, and carbon reduction data with the relevant insurance company you are connected with to provide the service you have requested.
Limited personal information may also be made available to third parties providing relevant services, such as vehicle specialists, engineers, auditors, compliance managers, insurance companies, IT hosting, and maintenance providers. These companies may use information about you to perform their functions in accordance with the services requested and terms agreed as part of our service to you.
We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. Also, in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. We store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Data transmission over the Internet is inherently insecure and no organisation can wholly guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential and we will never ask you for your password.
Your personal information will not be transferred to, stored, or otherwise processed outside the EU. Our data minimisation policy limits information to what is necessary for the purposes for which they are processed. International transfers of data between any of the countries we operate in is limited to operational and financial information. Personal information is not transferred.
9 Do we get involved in direct marketing?
ARIES does not take part in any direct marketing activities apart from requests for optional customer service feedback. We hope the quality of our service will be enough for you to recommend us to others and view our website.
10 What rights do you have to amend personal information?
You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information, please contact our customer support team or email info@arieshub.co.uk.
11 What if you want us to stop using your personal information?
You have the right to object to our use of your personal information, or to ask us to delete, remove, or to stop using your personal information if there is no need for us to keep it. This is known and the 'right of erasure' or the 'right to be forgotten'. There may be legal, warranty related or other reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.
12 How long do we keep your personal information?
ARIES will keep your details on record for as long as it is necessary in line with statutory requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation.
13 Website and Cookies
The cookies on our website are used with your consent. We ask you to agree to their use when you first enter the site. We use two types of cookies. The first is a session cookie and the second is a Google Analytics cookie. These are for tracking usage and performance and are never used to correlate usage data with individuals.
We may collect, store, and use the following kinds of personal information on our website:
- Information about your computer and about your visits to and use of our website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views.
- Information that you provide to us for the purpose of registering with us.
- Information that you provide to us for the purpose of subscribing to our website services, email notifications and / or newsletters.
- Any other information that you choose to send us
A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server, which enables the web server to identify and track the web browser.
We may send a cookie, which may be stored on your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of our website, to improve the website's usability. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking 'Tools', 'Internet Options', 'Privacy', and selecting 'Block all Cookies' using the sliding selector. However, this will have a negative impact upon the usability of many websites, including ours.
You can manage cookies by going to 'Settings', 'Privacy and Security', click Cookies, then you can change settings to allow cookies, remove all cookies, or block third party cookies. Please note that different browsers offer differing ways to configure your browser's cookie settings.
We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies which are stored on user's computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information and their privacy policy is available at: http://www.google.com/privacypolicy.html
Personal information submitted on this website will be used for the purposes specified in this privacy notice or in relevant parts of our website. We may use your personal information to:
- Administer our website
- Improve your browsing experience by personalising the website
- Enable your use of the services available on our website
- Send you general (non-marketing) commercial communications
- Send you email notifications which you have specifically requested
- Provide third parties with statistical information about our users without identifying any individual user
- Deal with any enquiries and complaints made by or about you relating to the website
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing. Except as provided in this privacy notice, we will not provide your information to third parties.
We are not responsible for the privacy notices, policies or practices of third-party websites. Please visit the third party website if you wish to view their privacy notice / policy.
14 Contact Us
If you have any questions about this privacy notice or our treatment of your personal information, please write to us by email at info@arieshub.co.uk.
15 Changes to this Privacy Notice
ARIES may change this Privacy Notice from time to time in order to reflect changes in the law.